SilkAir, the regional wing of Singapore Airlines, will be transferring its services to Kuching in Malaysia and Palembang in Indonesia to Scoot, the low-cost subsidiary of Singapore Airlines, starting 29 October 2017 and 23 November 2017 respectively. The move is intended to optimise aircraft utilisation within the Singapore Airlines Group and at the same time, meet travel demands for the route.
Currently, the airline flies four times weekly to Kuching and thrice weekly to Palembang. Subject to final regulatory approval, Scoot hopes to commence sales of its Kuching and Palembang services in August and October respectively.
As that happens, SilkAir will continue to service four other points in Malaysia: Kota Kinabalu, Kuala Lumpur, Langkawi, and Penang, and 11 points in Indonesia: Balikpapan, Bandung, Denpasar (Bali), Lombok, Makassar, Manado, Medan, Pekanbary, Semarang, Surabaya, and Yogyakarta. Aside from that, SilkAir will also commence sheduled services to its first Japanese destination, Hiroshima, on 30th October and increase its frequency to other destinations including Cairns, Kathmandu, Yangon, and Penang, from 29th October onwards.
For Scoot, the addition of the Kuching and Palembang services will bring their destination count to six in Malaysia and Four in Indonesia. Currently, it serves Ipoh, Kuala Lumpur, Langkawi, Penang, and Kuantan (starting February 2018) in Malaysia and Denpasar, Jakarta, and Surabaya in Indonesia.
Have you booked your flight?
For customers who have booked flights for Kuching travelling from 29th October onwards on SilkAir will be given the option to reroute their flight to another SilkAir point in Malaysia or continue their travel to Kuching on a Scoot flight. Alternatively, they can opt for a full refund of their tickets. SilkAir will be ready to assist customers whichever option they choose.
For those booked on a flight to Palembang from 23rd November onwards, they will be given the option to reroute their flight to another SilkAir destination in Indonesia or get a full refund of their tickets.
Good news: All administrative fees and penalties will be waived for customers who have purchased tickets prior to 25th July 2017 and this also applies to KrisFlyer redemption tickets.
SilkAir guests who require further assistance may call the SilkAir Contact Centre at +65 6223 8888.
For more details visit silkair.com
